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How to use this document:
This document includes tips that will help you to accurately cross check what your staff member has told you and give you the opportunity to provide positive feedback or identify performance issues that need to be dealt with.
Use the document and follow the steps to effectively cross check information with your staff.
This document can especially be used to cross check commitments that have been made during an appraisal.
If you don’t cross check with your staff regularly and consistently to ensure that their words and actions match you are essentially training them to tell you what you want to hear.