Cross Checking Guidelines
How do you get people to do what you want? – by using effective cross checking techniques.
Many managers complain about their staff saying one thing but doing another. This is often due to poor cross checking and follow up by the manager. If you don’t cross check with your staff regularly and consistently to ensure that their words and actions match you are essentially training them to tell you what you want to hear.
This document includes tips that will help you to accurately cross check what your staff member has told you and give you the opportunity to provide positive feedback or identify performance issues that need to be dealt with.
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