50 years of experience and knowledge at your fingertips. Free business coaching resources and hospitality related articles.

Tony Eldred — the principal of Eldred Hospitality — is arguably Australia’s most experienced hospitality management consultant. During a 50 year career in the industry, he has drawn on his experience as a consultant, key staff trainer and restaurateur to write down the things he has learned over the years, this library contains numerous essays totalling over 300,000 words of wisdom on almost every aspect of hospitality management.

Previously published in Inside Dining, FoodService News, What’s Cooking? Divine Magazine, The Simplot Newsletter, Restaurant Report Newsletter, F&B News, PC Update, The Age Epicure and many other publications between 1987 and today, they are all available here in easily digestible, cross referenced, searchable form.

Please feel free to take what you want and reprint it or use it, but read this first

Select a category below to begin,

Cooks and chefs

Training your staff

Recruiting hospitality staff

Supervision, management and leadership

Customer service

Developing your business

Going into business

Income, costs and profit

Sales and marketing

Suppliers and providers


How to copy this material

Students Only:
Feel free to copy and reproduce any of this material, but we do ask that you credit its source as listed below.

Hospitality business operators, students, teachers, etc.
Please place the following text at the end of any articles you reproduce:

Commercial Publications and Web Sites:
We welcome publication of these essays, but they are copyright. Please contact us prior to publication.

Journalists, writers, trade or other media.

For quotes and excerpts:

  • Please credit the source as follows:
    ‘Hospitality Management Specialist, Tony Eldred . . .’, or similar words.
  • For whole essays contact us